Providers

AXIS Healthcare has updated our Care Coordination model for MnDHO. In an effort to streamline partnerships and communications with our members and providers, each member is being assigned a single Care Coordinator to serve as their primary contact for all of their health and social services needs. The Care Coordinator is still supported by an interdisciplinary team (that includes a Health Coordinator, Resource Coordinator and Member Services Coordinator), but members and providers will work through one coordinator as their primary contact. This will enable us to offer the highest, most personal level of disability care coordination with our available staff.

We appreciate our partnership and would like to thank you for your outstanding services to our members. You probably won’t notice much of a change in working with AXIS Healthcare on your end, but you may find yourself working with some new AXIS staff. Please feel free to contact us with any questions or concerns. It is our sincere hope that this change enables our work with you to run smoother and be more efficient.

Membership in AXIS Healthcare doesn’t only benefit the member. There are numerous benefits to providers as well:

Providers and members have one number to call for authorizations of services, general questions or specific questions about accessing systems, and trouble-shooting issues.
AXIS Care Coordinators serve as a bridge to providers assisting with member education, problem solving and providing general support to our members.
Our goal is improved communication between the member, their physicians, and providers who are working together to get the best possible outcome for the member focusing on preventive care and positive health outcomes.
AXIS Care Coordinators can attend medical visits, team meetings, etc. with individuals who have complex medical, cognitive or communications issues, to be a second set of ears and eyes and support the member in their follow through.
AXIS members have a one-on-one relationship with their AXIS Care Coordinator. Our program takes a proactive, creative and wholistic approach to meet the needs of our members.
AXIS facilitates a timely turnaround time for service authorizations and payments for durable medical equipment.